Getting Support

Zena is dedicated to providing exceptional customer support and ensuring that your experience with Zena is seamless, secure, and stress-free.

You can find the answers to most questions and step-by-step guides here in our Help Center.

If you can't find the answer to your question or need to contact us, the Zena Member Support team is ready to help Monday through Friday (8 a.m. to 5 p.m. PT).

Just click the Support link at the bottom of this page to open our support modal to search for our help articles, send an email message, or begin a chat with our team (when available).

You can also email us anytime at support@getzena.com.

If you believe your Zena card is lost or stolen, please cancel it in your Zena account and review any recent transactions for fraudulent activity to dispute. You may also follow up with the Zena Member Support team for assistance.

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