Refunds in Zena
If you return an item purchased on a Zena card back to a merchant, you'll notice a few things occur.
Once a merchant has processed your refund, you can expect the credited amount to appear in your Zena account as soon as possible.
Whenever you receive a refund for transactions made using your Zena card, the refunded amount will be added to your Zena balance. If the return is the only activity in a given daily period, you'll have a credit in the beginning balance of the next statement. This means you'll have the refunded sum as available credit within your Zena account rather than the funds being sent back to the specific card used for the transaction or within your personal bank account.
Please note that some merchants may take several days to process a refund.
You'll easily spot these refunds on your Transactions page, as shown below:
Even if your card is locked or canceled, rest assured that refunds will still be processed accordingly.
Please reach out to Zena Member Support for help or with any further questions.