Fraudulent Transaction Dispute
Ever had a situation where you found a charge on your card statement that didn't seem right? That's what we call a "disputed charge." It usually happens when something's not quite adding up with a transaction or when you didn't get the service you expected from a merchant.
But before you dive into the world of disputing charges, here are some friendly tips to consider:
- Different Names: Sometimes, merchants use names for billing that might not immediately ring a bell. Do a quick internet search to dig up more info on them.
- Review Your Records: Take a peek at your receipts, statements, online orders, subscriptions, and all that good stuff. This can be a big help in figuring out where a transaction came from.
One important thing to note:
Your Zena card will be automatically canceled when you submit a fraud dispute with our Zena support team. This will help protect your info and stop any more unauthorized charges.
If your physical card was compromised, no worries! You can order a new card shortly after filing the dispute, and you can still use your virtual card while you wait to receive your new physical card.
Submitting a Fraud Dispute
Notify our helpful Zena Member Support.
When you contact us, make sure to include:
- Card Details: Tell us which card you're talking about (the last four digits, please).
- Transaction Info: Let us know which transaction is causing the fuss.
Sometimes, disputes can take up to 90 days to resolve. No need to worry; we'll keep you in the loop with updates on the progress of your dispute.